- We are unable to perform any cleaning services involving hazardous materials or pet messes, including but not limited to kitty litter and soiled dog kennels.
- Please note that we are unable to lift or transfer any furniture or objects weighing over 10 lbs, or those positioned in a manner that may potentially damage your home or pose a hazard to individuals.
- Due to liability concerns, we are unable to hand wipe areas or surfaces that are more than 80% cluttered with knick knacks/other miscellaneous items. However, we will exercise caution and clean around these areas to the best of our abilities. Thank you for understanding.
- Laundry and dish services are not included in our standard cleaning packages. However, you can opt to include them in your cleaning service. Feel free to visit the ‘services’ tab for more information.
- Kindly inform us of your desired security measures when departing your home. This may include turning off lights, setting the AC temperature, locking all doors, and any other requests you may have. Your safety and peace of mind are our top priorities.
- If we’re unable to get into the house/space on the scheduled date and time of service you will be charged a $50 fee. This is not a late fee, this is an inability to perform services fee.
- Last minute cancellations (less than 24 hour notice) will result in a $30 fee.
- The final payment must be made within 24 hours upon completion of services. We offer several payment options, including Zelle, cash, and check. If choosing to pay with Zelle, you must provide a confirmation screenshot for the transaction.
- We hereby reserve the right to adjust prices and rates at our discretion. Please note that you will receive prior notification of any price increase.
- Prior to your cleaning appointment, kindly ensure that the area to be cleaned is ready for our services. This includes removing any potential obstacles or miscellaneous items that may impede our cleaning process. Our specialty lies solely in thorough cleaning. If an area is not adequately prepared, regrettably we will be unable to provide optimal cleaning results. Please note that our services do not include organizing or tidying up personal belongings.
- If you are present during the cleaning process, our cleaner will provide a brief overview of the day’s general cleaning plan. In order for us to work efficiently, we kindly request that you vacate the room being cleaned to provide us adequate space for us to perform our duties.
- We kindly request and encourage that you provide us with the necessary time and space to carry out our cleaning services. A vacant house enables us to work more efficiently as we can tend to multiple tasks simultaneously, such as allowing products to soak. However, if you are present in the house, we will always be considerate of your personal space and thoroughly clean one room at a time. This will allow you to move freely throughout your home without being confined to one area during the cleaning process.
- Unfortunately, accidents can happen, particularly in cases where items are unstable or not properly secured. We kindly ask that you inform us in advance of any “wobbly” or special items/objects that may require extra care. This includes objects such as pictures that have not been properly hung, wobbly or tippy objects, and cluttered areas. Any items valued at over $30 must be verified.
- Office work spaces and electronic equipment are sanitized/dusted with utmost care. Kindly indicate if you require a more thorough cleaning in these areas. Please note that we do not clean the front surfaces of televisions or computers due to possible liability issues.
- We do not move furniture. However, we will thoroughly sweep and vacuum underneath furnishings to the best of our ability.
- We cannot clean with live pests, aggressive pets or people, or any type of unsafe environment.
- Kindly notify us in advance of any additional or specific tasks that need to be done before your scheduled cleaning. Please note that we cannot guarantee our ability to accommodate last-minute requests made on the day of or at the time of the cleaning.
- Kindly inform us of the location for acquiring replacement trash bags, as well as any other items that may be required.
- We cannot guarantee the removal of stains such as mold, mildew, rust, etc. due to insufficient maintenance or hard water damage/etc.
- If requesting linen change, please have desired linens placed on the proper bed and have soiled linens removed.
- We kindly request your cooperation in allowing us to fulfill our cleaning duties, as we are dedicated to delivering exceptional cleaning services. Building strong relationships with our clients is truly fulfilling; however, we kindly ask for your consideration of our schedule and the time constraints we face while cleaning multiple spaces each day.
- We reserve the right to terminate services for failure to follow these procedures, among other reasons.
- You have the option to rotate packages.
- For move in/move out cleans, we ask that the home is vacant due to possible heavy cleaning chemicals and multiple rooms being cleaned at one time.
- Please have EVERYTHING removed from property prior to a move in/move out clean.
- Feel free to send landlords required move in/move out checklist.
- Minimum commercial cleaning=$100
- Minimum residential cleaning=$100
- Minimum move in/move out cleaning=$250